The PS4/PS5 “Something Went Wrong” SSL Connect error with code WV-33910-6 is a frustrating network connectivity issue that prevents players from accessing online features in games, particularly EA titles like Battlefield 2042, FIFA, and Need for Speed. This error typically appears as a white screen with an SSL connection error message in the corner.
What Is the WV-33910-6 Error?
The WV-33910-6 error code indicates a Secure Socket Layer (SSL) connection failure between your PlayStation console and game servers. When players press “X” on the main menu, the screen goes white and displays an SSL connect error in the top left corner, preventing access to online multiplayer modes and other connected features.
This error most commonly affects:
- Battlefield 2042
- FIFA series games
- Need for Speed titles
- Other EA games requiring online authentication
What is the Common Root Causes of PS4/PS5 “Something Went Wrong” Error
Understanding the root causes helps in applying the most effective solutions:
Network-Related Issues:
- Unstable internet connection
- ISP blocking certain ports or protocols
- Router firewall restrictions
- DNS resolution problems
Account Authentication Problems:
- Unaccepted EA user agreements
- Two-factor authentication conflicts
- Corrupted account credentials
- Regional account restrictions
Console System Issues:
- Corrupted cache files
- Outdated system software
- Network configuration conflicts
- License verification problems
How to Fix the WV-33910-6 Error: Proven Solutions That Actually Work
- Accept EA User Agreements – The Most Effective Solution
- Reset Your Two-Factor Authentication Settings
- Clear Your PlayStation Cache and Restore Game Licenses
- Check Your Internet Connection and Change DNS Settings
- Unlink and Reconnect Your EA Account to PlayStation
Fix #1: Accept EA User Agreements – The Most Effective Solution
This is often the most effective fix for the WV-33910-6 error.
- On your computer or mobile device, go to ea.com
- Log into your EA account using the same credentials linked to your PSN
- Log into EA account and confirm terms and conditions
- Accept any pending user agreements or terms of service
- Sign out and restart your PlayStation console
- Try launching the game again
Fix #2: Reset Your Two-Factor Authentication Settings
Some users have reported success by turning two-factor authentication on and then off again.
- Visit ea.com and log into your account
- Go to Account Settings > Security
- If 2FA is already enabled, disable it
- Wait 5 minutes, then re-enable it
- If 2FA was disabled, enable it and then disable it again
- Restart your console and test the connection
Fix #3: Clear Your PlayStation Cache and Restore Game Licenses
For PS4:
- Turn off your PS4 completely
- Unplug the power cable for 30 seconds
- Plug back in and restart
- Go to Settings > Account Management > Restore Licenses
- Select “Restore” and wait for completion
For PS5:
- Turn off your PS5 completely
- Unplug the power cable for 30 seconds
- Plug back in and restart
- Go to Settings > Users and Accounts > Other > Restore Licenses
- Select “Restore” and wait for completion
Fix #4: Check Your Internet Connection and Change DNS Settings
Check Internet Connection:
- Go to Settings > Network > Test Internet Connection
- Note any failed tests or slow speeds
- Restart your router and modem
- Test connection again
DNS Configuration:
- Go to Settings > Network > Set Up Internet Connection
- Choose your connection type (Wi-Fi or LAN)
- Select “Custom” setup
- For DNS settings, try these alternatives:
- Primary: 8.8.8.8, Secondary: 8.8.4.4 (Google DNS)
- Primary: 1.1.1.1, Secondary: 1.0.0.1 (Cloudflare DNS)
- Complete setup and test connection
Fix #5: Unlink and Reconnect Your EA Account to PlayStation
Unlink and Relink EA Account:
- On PS4/PS5, go to Settings > Account Management > Link with Other Services
- Find EA and unlink the account
- Restart your console
- Launch the game and follow prompts to link accounts again
Check PSN Status:
- Visit status.playstation.com to verify PSN services are operational
- Check for any ongoing maintenance that might affect connectivity
Advanced Solutions for Persistent WV-33910-6 Errors That Won’t Go Away
Configure Router Port Forwarding for EA Games
If basic solutions don’t work, consider configuring your router:
Update Your PlayStation System Software to Latest Version
Ensure your console is running the latest firmware:
PS4/PS5 Update Steps:
- Go to Settings > System Software Update
- Download and install any available updates
- Restart your console after installation
- Test the game connection
Game-Specific Fixes for Battlefield, FIFA, and Other EA Titles
For Battlefield 2042:
- Clear game cache by holding L1+R1 while the game starts
- Check for game updates in the PlayStation Store
- Try accessing the game during off-peak hours
For FIFA Games:
- Sign out of EA servers within the game
- Clear Ultimate Team cache if applicable
- Restart the game and sign back in
How to Prevent the SSL Error From Coming Back: Maintenance Tips
Keep Your PlayStation Running Smoothly With Regular Maintenance
Weekly Tasks:
- Restart your console completely
- Check for system software updates
- Test internet connection speed and stability
Monthly Tasks:
- Clear console cache
- Update router firmware
- Review and accept any new EA terms of service
Optimize Your Internet Connection for Better Gaming Performance
Router Settings:
- Enable UPnP (Universal Plug and Play)
- Set PlayStation console as DMZ host if needed
- Use wired connection when possible for stability
- Position router away from interference sources
Internet Service:
- Maintain minimum 25 Mbps download speed for optimal gaming
- Consider upgrading to fiber internet if available
- Monitor data usage to avoid ISP throttling
When Should You Contact PlayStation or EA Support for Help?
Contact PlayStation or EA support if:
- Error persists after trying all solutions
- Multiple accounts on the same console are affected
- Error occurs across different games consistently
- You receive additional error codes alongside WV-33910-6
EA Support: https://help.ea.com/en/help-home/
Final Thoughts
The PS4/PS5 “Something Went Wrong” SSL Connect error (WV-33910-6) represents an authentication problem which players can fix by accepting EA user agreements or modifying their account security preferences. The issue will resolve itself according to EA but the provided solutions help users achieve faster resolution.
The majority of players achieve success through the initial two solutions which focus on EA account management. The network-related fixes may not solve the problem because the issue could be advanced and need modifications to the router or help from the Internet Service Provider.
Keep your console and games updated while maintaining stable internet connectivity and check for new terms of service acceptance to avoid future occurrences of this error.
Frequently Asked Questions (FAQs)
Does this error affect single-player modes?
No, the WV-33910-6 error only affects online features. Single-player campaigns and offline modes should work normally.
Can I play while this error is present?
You can access offline content, but multiplayer modes, leaderboards, and online features will be unavailable.
Is this error more common on PS4 or PS5?
The error affects both consoles equally, as it’s related to network authentication rather than hardware differences.
How long does it typically take to resolve?
Most cases resolve within 15-30 minutes using the EA user agreement solution. Network-related issues may take longer to diagnose and fix.
Will I lose my game progress?
No, fixing this error won’t affect saved games or progress. However, online statistics and achievements may not sync until the connection is restored.
Which Solutions Work Best? Success Rates and Time Estimates
Based on community reports and forum discussions:
|
Solution Method |
Estimated Success Rate |
Average Time to Fix |
|
Accept EA User Agreements |
70% |
5-10 minutes |
|
Toggle 2FA |
60% |
10-15 minutes |
|
Clear Cache/Restore Licenses |
45% |
15-20 minutes |
|
Network Troubleshooting |
35% |
30-60 minutes |
|
Port Forwarding |
25% |
1-2 hours |
Priya Mervana
Verified Web Security Experts
Priya Mervana is working at SSLInsights.com as a web security expert with over 10 years of experience writing about encryption, SSL certificates, and online privacy. She aims to make complex security topics easily understandable for everyday internet users.
